- What does the 'Sentiment' value mean?
- What does the 'Influence' value mean?
- Can I refine my results by date or by source?
- How much of the internet does Tagflag cover?
- The tool did not pick up some tweets we were mentioned in?
- Can I exclude specific websites or influencers?
- The tool did not capture a post we were mentioned in; can anything be done?
- My Alert has stopped working and shows an error message saying "Too broad"?
What does the 'Sentiment' value mean?
Based on the words in the matched content, a sentiment value is generated to represent the mood of the matched content i.e. is it positive or negative? Generally, the range of the generated sentiment value is between -3 and 3, although sometimes it is higher or lower. It can be taken that anything with -1 or lower is negative and anything 1 or higher is positive.
Please note: The sentiment is judged based on the topic of content, therefore the reputation may not necessarily be referring to your business if the sentiment is calculated as negative. For example, if you're a charity who works to fight against violence, then Tagflag will pick up the term 'violence' and see it as negative when the work that is being done is positive.
What does the 'Influence' value mean?
This value gives an indication of how influential the website or author is. The range is between 0% and 100%.
Can I refine my results by date or by source?
Yes, there is an advanced search which can be accessed from the toolbar in each keyword result, click the More button (magnifying glass) to access it.
To change the date range of the displayed results, enter the desired dates into the From and To controls. You can use most date formats in here. For example:
- 30th September 2015
- 1 month ago
You can also refine by Sentiment, Influence, and Source by selecting a refinement from the drop-down menus. To show different results, change Show to Only Starred Results or No Show.
By default, you will be shown only new results from the past month.
How much of the internet does Tagflag cover?
The tool covers a wide range of sources which are too many to list, but the most popular ones include:
- All mainstream news sites
- Forums and Message Boards
- Review Sites
Please Note: Due to the vast nature of the internet, Tagflag will not pick up every single mention online. If a website is private or has certain restrictions, then these will not be picked up. Facebook is a popular website that is not included due to these restrictions.
The tool did not pick up some tweets we were mentioned in?
Twitter rate limits the amount of data that we can download through its API. As such, if you are mentioned in a large amount of Tweets (> 10,000), the tool may not show all of those results. If this is applicable to your company, you should use the tool alongside your Twitter stream to keep up to date with all your mentions.
Direct messages that mention your handle before any text are not publically available and will not be captured by the tool.
Keywords are captured as whole words. To capture mentions, you should start your keyword or include with the @ symbol.
Can I exclude specific websites or influencers?
Yes, if you keep capturing results from an irrelevant source, you can block it by ticking the checkbox next to the post, and selecting "Block Posts" on the toolbar
The tool did not capture a post we were mentioned in; can anything be done?
Yes. Please send us a link to the content and the keyword that should have captured it. We will see what happened. The most likely reason will be that Tagflag does not currently cover that source. If that is the case, we can add it to our list for inclusion.
My Alert has stopped working and shows an error message saying "Too broad"?
Keywords that capture a large amount of results have a detrimental effect on the performance of the system and will flood your alert and inbox with irrelevant results. Because of this, we monitor the system for keywords that are generating a lot of results, and disable them.
To rectify this, you should delete the keyword that is capturing too many results, and set up a new one that has more refined parameters.
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